Frequently Asked Questions

Zateway is a non-custodial crypto payment gateway that enables businesses to accept USDT and USDC payments on multiple blockchains. Funds settle directly to your self-custody wallet — Zateway never holds your money.

Zateway is 100% non-custodial. Payments route through smart contracts directly from the customer's wallet to yours. Zateway never has access to your funds at any point in the transaction flow.

Zateway currently supports USDT (Tether) and USDC (USD Coin) — the two largest stablecoins by market cap. Both are pegged 1:1 to the US dollar, eliminating price volatility risk.

Zateway supports Polygon, Solana, Base, BNB Chain (BSC), Arbitrum, and Optimism. All chains offer sub-dollar gas fees and fast confirmation times.

Zateway charges a flat 1% fee per confirmed transaction. There are no setup fees, no monthly fees, no withdrawal fees, and no hidden charges. The 1% fee is enforced by the smart contract on-chain.

No. Because Zateway is non-custodial, funds go directly to your wallet. There is no withdrawal process and therefore no withdrawal fee.

The payer (customer) pays the network gas fee for their transaction. On supported chains like Polygon and Solana, gas fees are typically under $0.01.

Stripe charges 2.9% + $0.30 per transaction. Zateway charges 1% flat. On a $100 payment, you save $2.20 with Zateway. At scale, this amounts to significant savings.

When a customer completes a payment, the smart contract automatically splits the funds: 99% goes to your merchant wallet, 1% goes to the protocol. Settlement happens the moment the blockchain confirms the transaction — typically within seconds.

No. Zateway cannot freeze, hold, or access your funds because payments settle directly to your self-custody wallet via smart contracts. This is fundamentally different from custodial processors.

No. Blockchain transactions are irreversible once confirmed. There are no chargebacks, no disputes, and no fraud-related losses. This is one of the biggest advantages of crypto payments.

Zateway uses industry-standard encryption, secure API key management, and webhook signature verification. We do not store customer wallet private keys or sensitive financial data.

You can integrate via our REST API (create payment sessions, listen for webhooks), use our hosted checkout page (no code required), or generate payment links from the dashboard. Full documentation is available at zateway.com/docs.

Yes. You can integrate Zateway with Shopify by creating payment links for orders or using the API to build a custom checkout flow. A dedicated Shopify plugin is on our roadmap.

Yes. Zateway can be integrated with WooCommerce via the API or payment links. Integration guides are available in our documentation.

Yes. Zateway sends webhook notifications for payment events including payment confirmed, payment expired, and payment failed. Webhooks include HMAC signature verification for security.

Basic merchant onboarding requires only an email and wallet address. Because Zateway is non-custodial, the regulatory requirements are different from custodial processors. However, merchants are responsible for complying with their local regulations.

Zateway is available globally. Since payments settle to your own wallet and Zateway does not custody funds, there are no country-specific banking restrictions. Check your local regulations regarding crypto payment acceptance.

Any self-custody wallet that supports the chains you want to use. For EVM chains (Polygon, Base, BSC, Arbitrum, Optimism), use MetaMask, Ledger, or any EVM-compatible wallet. For Solana, use Phantom or Solflare.